Standing Behind Our Work with Confidence
At Loyal Garage Door Repair, your satisfaction is our priority.
The Loyal Garage Door Repair Guarantee
We believe in the quality of our work and the parts we use. Our warranty philosophy at Loyal Garage Door Repair is simple: If we don't deliver the service you expect, we will make it right. We pride ourselves on our commitment to customer satisfaction, ensuring that every job completed in Wallingford, CT, meets our high standards for quality and reliability. We stand behind our services, so you can trust us with your garage door needs.
🔧 Workmanship Warranty
Our workmanship warranty covers any defects in the installation or repair services provided by our skilled technicians. We promise that all labor performed will meet or exceed industry standards, ensuring your garage door operates smoothly and safely. The duration of our workmanship warranty is typically set at one year from the date of service, giving you peace of mind after our visit. If you encounter any issues during the warranty period, you can easily make a claim by contacting our customer service team, who will guide you through the process and address any concerns promptly.
🛡️ Parts Warranty
Loyal Garage Door Repair offers various parts warranties, which include coverage based on manufacturer specifications. Knowing that different parts come with different warranty durations, we ensure transparency so you understand what to expect. Generally, parts like springs and openers may come with warranties ranging from 1 to 5 years, depending on the brand and type. It’s important to note the differences between manufacturer warranties and those provided by our company, as some parts may be covered directly by the manufacturer while others are under the Loyal Garage Door Repair guarantee. Always check with our team for specific details regarding the parts we install.
✅ Satisfaction Guarantee
Your satisfaction is our ultimate goal. If you're not fully satisfied with our service, we want to know about it! Our commitment means that we will work tirelessly to address your concerns and resolve any issues that arise. We won’t rest until you are happy with the work we've done. Your feedback is invaluable, and we use it to improve our services continuously.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation
Covers the complete installation of new garage doors, ensuring all components function as intended.
Garage Door Repair
Includes repairs for issues like broken springs, misaligned tracks, and faulty openers, ensuring they meet safety standards.
Spring Replacement
Covers the replacement of garage door springs, which is crucial for the proper functioning of the door.
Opener Installation & Repair
Includes the installation and repair of electric garage door openers to ensure reliable performance.
Panel Replacement
Covers the replacement of damaged garage door panels to restore the appearance and integrity of your door.
Safety Inspections
Includes detailed safety inspections to ensure your garage door complies with current safety standards.
Lubrication & Maintenance
Covers routine maintenance services including lubrication, adjustments, and minor repairs to prolong the life of your garage door.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service team via phone or email with your warranty claim.
Provide Details
Provide specific details regarding the issue, including your service date and invoice number.
Assessment
Our team will assess the claim and may schedule an inspection of the work performed.
Resolution
Once assessed, we will communicate the next steps to resolve your concern promptly.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Damage due to accidents: Warranty does not cover damage caused by accidents, misuse, or natural disasters.
- Unauthorized repairs: Any work done by unauthorized personnel negates the warranty.
- Neglect or lack of maintenance: Failure to maintain your garage door can void the warranty.
- Cosmetic issues: Scratches, dents, or discoloration that do not affect functionality are not covered.
Extended Warranty Options
For added peace of mind, we offer extended warranty options for our services. Customers can choose to upgrade their warranty coverage on parts and labor, extending the standard warranty duration for additional years. This option is ideal for homeowners looking for long-term reliability and security.
Warranty FAQs
What is the duration of the workmanship warranty?
Our workmanship warranty typically lasts for one year from the date of service. This ensures that any issues related to our labor are covered during this period.
Are parts covered under warranty?
Yes, parts come with their own warranties, which may vary based on the manufacturer. We ensure that you are informed about the specifics at the time of installation.
What do I do if I’m not satisfied with the service?
We encourage you to contact us immediately if you are not satisfied. We are committed to resolving any issues you face and ensuring your complete satisfaction.
Can I transfer my warranty if I sell my home?
Warranties are generally non-transferable, but we encourage you to contact us for specific details regarding your situation.